The Art of Leadership - (2 days)
A Proven Formula for Strategic, Visionary, IT Leadership |
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Target Audience:
Experienced IT managers who want to become leaders in their organization, or individuals the organization is positioning to take on roles of increasing responsibility.
Participants Will Learn:
- The Eight Laws of Leadership, and how to demonstrate them
- How to develop self-confidence as a leader
- How to establish and communicate a vision
- How to create motivation and excitement for individuals and teams
- The steps for using a Brainstorming & Analysis of Alternatives model
- How to use Direct and Indirect Influence Strategies to get things done
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Modules:
- The difference between management & leadership
- Position vs. personal power
- The Eight Laws of Leadership
- Establishing yourself as a leader
- Creating a vision
- Motivating Individuals
- Creating a motivating team environment
- Focusing the team on results
- Using the 6 step Analysis of Alternatives model
- Identifying and using 4 Direct Influence Tactics
- Making the commitment to improve job performance
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DELIVERED TO YOUR EMAIL
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Coaching for High Performance:
Energizing Your Staff for Maximum Performance - (1 day) |
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Target Audience:
IT managers from team leader to CIO who want to develop and improve the performance and productivity of the people who report to them.
Participants Will Learn:
- The benefits of learning to coach IT professionals
- The characteristics of effective coaches
- The common reasons IT staff members do not do what is expected of them
- How to give feedback and make it an ongoing process
- How to deal with problem employees
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Modules:
- Coaching self-evaluation
- Characteristics of effective coaches
- The Johari model: using feedback and disclosure
- Common reasons employees do not do what they are asked
to do
- Setting expectations
- How to give effective on-going feedback
- Dealing with problem performers - tips and techniques
- Using rewards to separate 'Stars' from 'Benchwarmers'
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DELIVERED TO YOUR EMAIL
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Leadership Skills for IT Managers:
Transitioning from IT Manager to IT Leader - (1 day) |
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Target Audience:
IT managers who need to demonstrate leadership skills to succeed in their present jobs or to be considered for a higher level position.
Participants Will Learn:
- The difference between a manager and a leader
- How to make the transition from manager to IT leader
- The characteristics of effective leaders
- The IT Group's 4C leadership model
- Success factor in using the 4C model
- The four leadership styles and when to use each one
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Modules:
- Leadership challenges in the new millennium
- The key building blocks of management
- The distinction between management and leadership
- The manager's two sources of power
- How to use IT Group's 4C Leadership model
- Determining preferred leadership styles
- Determining style range and adaptability
- Success factors for IT Group's 4C Leadership model
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DELIVERED TO YOUR EMAIL
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Leading Change with EI:
Building a Customer Focused IT Organization - (1 day) |
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Target Audience:
IT leaders/managers who are managing groups that are going through organizational changes.
Participants Will Learn:
- To understand a predictable pattern of emotions during any change
- To identify their personal pattern for handling change
- How to discover that their pattern may be different from their direct reports' patterns
- To see how leaders and direct reports are often in a different phase of change
- Their personal EQ, including strengths & weaknesses that will affect their handling of change
- Skills to improve communication and increase acceptance of changes
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Modules
- What is EQ
- What color are your glasses?
- Understanding your EQ strengths and weaknesses
- Handling the 3 emotional stages of change
- Leading people through the 3 emotional stages
- Defusing your overreactions to change
- Communicating your feelings during change
- Listening and responding to staff during change
- Handling small group meetings
- Dealing with 'difficult' issues during change
- The good, the bad, and the ugly of change
- Knowing what's in and out of your control
- Handling the stress of change
- Structured ways to reduce staff's stress
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DELIVERED TO YOUR EMAIL
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Leading for IT Service Excellence:
Building a Customer Focused IT Organization - (1 day) |
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Target Audience:
IT managers at all levels who manage functions that provide information technology services to internal customers.
Participants Will Learn:
- The principles of service excellence in the IT environment
- How to manage expectations of IT clients
- How to make it easier for internal customers to do business with the IT organization
- How to empower service providers to provide service excellence to their IT clients
- How to develop 'Service Rules of Behavior' for IT service providers
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Modules
- Service excellence in IT
- Measuring customer satisfaction
- Making it easier for our clients to do business
with IT
- How to be a role model for my direct reports
- Managing performance & empowering people for service excellence
- Service management: case study
- Service management improvement plan
- Making the commitment to improve job performance
REQUEST COMPLETE OUTLINE
DELIVERED TO YOUR EMAIL
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