Leading High Performing IT Teams:
Team building Skills for the IT Team Leader - (2 days) |
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Target Audience:
All IT professionals in project leader, project manager, or team leader roles or those preparing to move into a project leadership position.
Participants Will Learn:
- Key leadership skills for the IT project manager
- How to assess project team effectiveness
- How to create a motivating environment and team spirit
- Techniques to build healthy relationships among team members
- The ten essential elements required for team cohesiveness and synergy
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Modules
- What is a team?
- Profile of a synergistic team
- Group dynamics
- Establishing team rules of behavior
- Effective team communication
- Guidelines for productive team meetings
- Dealing effectively with team conflict
- Decision making in teams
- Problem solving in teams
- Making the commitment to improve job performance
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Transition to IT Management:
Moving from Technician to IT Manager - (2 days) |
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Target Audience:
Team leaders or managers who have been in a management position less than two years and IT professionals who would like to move into IT management.
Participants Will Learn:
- To adjust their focus from concentrating solely on technology to a balance between IT and their roles and responsibilities as IT managers
- To develop the confidence and skills needed to become effective managers
- A six-step model for effective delegation
- To communicate more persuasively and to resolve conflicts constructively
- To increase personal and team effectiveness
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Modules
- Role of the IT manager
- Group dynamics
- Management and leadership
- The critical role of attitude
- Understanding interpersonal communication
- Influencing others effectively
- Performance management
- Managing priorities
- Delegating effectively
- Making the commitment to improve job performance
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Managing Meetings in IT:
Managing Group Process to Achieve Desired Results - (1 day) |
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Target Audience:
I T managers whose job requires them to facilitate or help facilitate meetings.
Participants Will Learn:
- How to prepare for meetings to ensure the most effective use of the time
- How to facilitate a meeting to achieve the desired result in the shortest time
- How to deal effectively with the 'difficult' participant
- How to use questioning techniques
- How to get a meeting focused and kept on track
- Techniques to document the results of meetings
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Modules
- Different types of meetings
- Developing facilitating skills
- Achieving the desired result
- How to keep a meeting on track
- Dealing with difficult participants
- Following up to ensure payback
- Facilitating practicum
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Managing Change :
Management Implementation Strategies - (1 day) |
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Target Audience:
First line managers, project managers or others who are responsible for managing others through change.
Participants Will Learn:
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Why change occurs and their primary role in the change
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What competencies are necessary to make the change successful
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What you need to know about the change, and how to communicate the information
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How to prepare their organization for the change
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How to identify transition phases and coach your employees through them
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How to GUIDE your team through a real-world change
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Modules:
Basic Concepts
- Attitude towards change
- Insight to your personal Attitude: exercise
- Implementing change - moving to the desired state
- Your primary role in dealing with change
- Personal competencies to manage change: self-assessment
- Guiding principles of managing change
Gathering Information
- What do you need to know: exercise
- Organizational readiness assessment: exercise
- Components of a change strategy
- Create your strategy map: exercise
- Create a 'real world' change announcement -
COPE Model: exercise
Coaching Change
- Transition phases of change: exercise
- Move your employees through the transition phase: exercise
- Effective coaching choices
- Choose an effective coaching style: case-studies
- Coach your employee through a 'real world' change: exercise
- Guiding principles of managing change
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DELIVERED TO YOUR EMAIL
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Motivating & Managing IT Staff:
Maximizing the Performance of Your IT Staff - (2 days) |
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Target Audience:
All IT managers who want to increase their management effectiveness and create a motivating environment for their staff.
Participants Will Learn:
- How to create a motivating work environment for technical professionals
- How to set people up for success
- How to establish credibility with their staff
- How to set objectives and give useful feedback
- How to effectively influence direct reports
- How to create an environment that fosters innovation and results
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Modules
- Identifying the cost of demotivation
- Setting IT professionals up for success
- Job enrichment: what and how
- Creating a motivating environment
- Using rewards and recognition to reinforce desirable behavior
- Six principles to remember when rewarding employees
- Developing a management style that fosters motivation
- Dealing with performance issues
- Treating IT professionals with respect
- Using employee development level to determine mgmt. style
- Managing for creativity
- How to use the four basic management styles
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Thinking Strategically :
The Foundation of Project Management - (1 day) |
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Target Audience:
Associates and Managers who must step back from their day-to-day operational issues to address long-range problems and goals
Participants Will Learn:
- What Thinking Strategically means
- Why it is important
- How to overcome the barriers
- The process for defining the goals
- How to identify the barriers to achieving the goals
- What it means to test the alternative strategies
- How to maintain the momentum
- Their personal role in Thinking Strategically
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Modules:
- What is 'Thinking Strategically'?
- Why Think Strategically?
- How to surmount the obstacles to T-S
- How to select the 'target'
- How to research information
- How to analyze the forces impacting success
- How to test the various alternatives
- How to establish plans to achieve the target
- How to maintain the momentum
- What is the individual's role?
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Managing from a Distance:
Effectively Leading Remote & Virtual Teams - (2 days) |
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Target Audience:
Managers who want to improve their effectiveness in managing individuals and teams that are at different locations.
Participants Will Learn:
- Competencies needed to effectively manage from a distance
- How to communicate across time and space
- How to measure performance and coach remotely
- Techniques to motivate virtual team members
- How to effectively use new technologies to support team members
- How to develop and maintain team unity and spirit
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Modules:
- Challenges associated with managing remote teams
- Dealing with time and space issues
- Negotiating boundaries of responsibility
- Empowerment and its limits
- Matching communication tools with team needs
- Setting measurable objectives
- Coaching from a distance
- Celebrating team and individual accomplishments
- Helping virtual team members deal with isolation
- Using technology appropriately
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Managing Global Project Teams :
Manage effectively in a Global Environment - (1 day) |
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Target Audience:
Organizational leaders that want to improve their effectiveness in managing individuals and teams that are distributed around the globe.
Participants Will Learn:
- Skills needed to effectively manage in a global environment
- How to achieve desired results from global teams
- Techniques for effective global communications
- How to coach team members to develop global competencies
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Modules:
- They play by different rules: exercise
- Keys to Success
- Cultural perspectives: exercise (pre-work activity)
- Presenting our culture: exercise
- Getting to know each other: exercise
- Presenting yourself: exercise
- Disseminating information globally: exercise
- Appropriate communication technology: exercise
- Communication techniques
- Core hours of availability map: exercise
- Hyper communication
- Electronic huddle
- Executive Team website
- Understanding and communicating the mission: exercise
- Identifying the success profile: exercise
- Communicating your expectations: exercise
- Diagnosing Performance Problems: exercise
- IT Group's RESULTS Model
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IT Project Planning and Control:
The Foundations of Project Management - (3 days) |
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Target Audience:
This workshop is for anyone managing a portion of or an entire project in an organization, a matrix or a task force, with shared or part-time resources, all with shifting priorities!
Participants Will Learn:
- How to develop Project, Phase and Change Management Plans
- How to estimate work effort, resources and schedule for successful completion of a Phase and Project
- How to employ proper management techniques while managing Project Team Personnel
- How to report to management via Progress and Quality Plans, the status of the project and its deliverable
- How to understand the use of project management software tools to help plan, organize, control, change, track and report projects
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Modules:
- Project management concepts
- Blueprint for effective project management
- The project manager's responsibilities
- Project planning
- Establishing the work plan
- Packaging the formal project plan
- Project change control
- Establishing the change request policy
- Change control metrics
- Project organizing and managing the team
- Using the Critical Path Method (CPM)
- Establishing project team procedures and communications
- Project control
- Developing a progress reporting plan
- Productivity tools and measurements
- Project completion and the post project review
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