Teamwork Skills for IT Professionals
Working as an Effective Team Member -
(2 days) |
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Target Audience:
IT professionals at all levels who must work effectively as part of a team.
Participants Will Learn:
- How to build trust, team spirit and team synergy
- Techniques to effectively manage group dynamics
- Their role as a team member in keeping the team focused and on track
- How to handle conflict with other team members
- Techniques to stimulate team creativity
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Modules:
- Defining team
- Characteristics of effective teams: exercise
- Eight steps to a successful team
- Effective team communication
- Creating team synergy: a four-phased approach
- How to create an environment of trust
- Dealing with team conflict
- Merging diverse perspectives
- Consensus building
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DELIVERED TO YOUR EMAIL |
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Dealing with Difficult People
Skills to Deal with Difficult Behaviors - (1 or 2 days) |
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Target Audience:
Any person who must work with others in the organization who demonstrate problematical behavior.
Participants Will Learn:
- To focus on behavior, not personalities
- To understand the impact of their perceptions when dealing with 'difficult' people
- To recognize different types of 'difficult' people
- Techniques for dealing with 9 types of difficult behaviors
- Various communication techniques to improve relationships
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Modules
- Am I a difficult person?: self assessment
- The #1 rule when dealing with difficult people
- The importance of self-fulfilling prophecies
- Dealing with a Tank
- Dealing with a Sniper
- Dealing with a Grenade
- Dealing with an Unresponsive
- Dealing with an Overly Agreeable
- Dealing with a Complainer
- Dealing with a Know-It-All
Note : A two day program is recommended to give participants the opportunity to practice the skills learned and discuss specific issues they are facing.
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Communication Skills for IT Professionals
Basic Interpersonal Effectiveness - (1 day) |
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Target Audience:
Any IT professional who wants or needs to improve their communication skills.
Participants Will Learn:
- To communicate effectively
- To identify and correct communication weaknesses
- To develop the skill of active listening
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Modules
- Self-assessment: communication skills
- The critical role of attitude
- Breaking down barriers to effective communication
- Developing active listening skills
- Dealing with conflict
- Effectively manage expectations
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Managing Meetings in IT
Managing Group Process to Achieve Desired Results - (1 day) |
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Target Audience:
I T managers whose job requires them to facilitate or help facilitate meetings.
Participants Will Learn:
- How to prepare for meetings to ensure the most effective use of the time
- How to facilitate a meeting to achieve the desired result in the shortest time
- How to deal effectively with the 'difficult' participant
- How to use questioning techniques
- How to get a meeting focused and kept on track
- Techniques to document the results of meetings
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Modules
- Different types of meetings
- Developing facilitating skills
- Achieving the desired result
- How to keep a meeting on track
- Dealing with difficult participants
- Following up to ensure payback
- Facilitating practicum
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DELIVERED TO YOUR EMAIL
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IT Professional Writing Skills
Techniques for Writing Clearly & Persuasively - (1 day) |
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Target Audience:
IT professionals and managers who must communicate in writing to IT clients, peers and/or senior IT management.
Participants Will Learn:
- Three techniques for starting a writing task quickly
- How to analyze and respond to the needs of their readers
- Ways to organize writing that informs and writing that persuades
- Tips for positioning information in paragraphs for maximum impact
- How to write sentences that need to be read only once
- Formatting techniques to highlight critical information
Note : Participants will come to the workshop with samples of documents they have recently written or are in the process of writing |
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Modules:
- Participant assessment of their strengths & weaknesses
- Developing an outline: techniques for linear & conceptual thinkers
- Understanding your readers & their expectations
- Differences between emails, memos, letters, & reports
- Writing readable sentences
- Checking readability with the Fog Index
- Incorporating graphs, charts & tables
- Formatting tips that make instructions and procedures more readable
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DELIVERED TO YOUR EMAIL
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Personal Effectiveness for Today's IT Professionals
Maximizing IT Professional Value - (1 day) |
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Target Audience:
IT professionals and managers who want to increase the value they add to their organization.
Participants Will Learn:
- How to set personal goals, plan and prioritize
- How to link their goals to those of the IT organization and the company
- How to organize work areas for maximum efficiency
- Strategies for dealing with phone & office interruptions
- Two decision-making models and a technique to effectively manage crisis situations
- Techniques for coping with stress and procrastination
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Modules:
- Time management principles
- Planning
- How to deal with time-wasters
- Dealing with paperwork
- Principles of self-management
- Stress management
- Managing priorities
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DELIVERED TO YOUR EMAIL
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Creative Problem-Solving for IT Professionals
Practical IT Innovation Skills - (1 day) |
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Target Audience:
All IT professionals and managers whose job function demands creativity.
Participants Will Learn:
- How to tap their own creative potential
- Specific problem solving techniques applicable to BPR and Client/Server
- How to use team synergy to create solutions everyone will accept
- How to convert innovative ideas into recommendations that will be accepted
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Modules:
- Why creativity for the IT professional?
- Driving through the roadblocks
- Personal creativity and problem solving
- Team creativity
- How to apply creativity techniques in the real world of IT
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DELIVERED TO YOUR EMAIL
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Presentation Skills for Technical Professionals
Adaptation Strategies for Today's IT Professional - (2 days) |
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Target Audience:
IT professionals who make internal and external presentations in order to inform or persuade the audience.
Participants Will Learn:
- How platform skills (eye contact, gestures, tone of voice) and physical appearance enhance the message
- A process for identifying the expectations and attitudes of key audience members
- Different strategies for presentations that inform and presentations that persuade
- How to manage 'stage fright'
- Techniques for creating and displaying effective visuals
- Powerful ways to introduce and conclude a talk
- Methods for handling question-and-answer sessions effectively
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Modules:
- Presentation Skills and Communication
- How to Use Platform Skills to Enhance the Message
- A Process for Identifying Key Audience Members and the Information They Need
- Strategies for Presentations That Inform and Presentations that Persuade
- Techniques for Creating and Displaying Effective Visuals
- Managing Nervousness and Stage Fright
- The Power of Introductions and Conclusions
- Using Technology for Presentations
- The Seven-Minute Presentation
Note: Video taping of participant presentation will be used extensively as a teaching aide. We strongly suggest a class size of eight participants. Workshop is limited to a maximum of 12 participants.
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DELIVERED TO YOUR EMAIL
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Dealing with Change in IT
Adaptation Strategies for Today's IT Professional - (1 day) |
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Target Audience:
IT professionals in an IT function that
is undergoing organizational change, downsizing, or experiencing other significant changes.
Participants Will Learn:
- The value, personally and to their organization, of adapting to change
- To accept the loss of control, discomfort and other responses
to change
- How attitude about change impacts productivity
- Strategies for adapting to and dealing with change
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Modules:
- Inevitability of change
- The change process
- Responding to change
- Implementing change
- The role of attitude: you have a choice
- Adaptability: a critical skill
- Using the ADAPT model
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Increasing Emotional Intelligence
Adaptation Strategies for Today's IT Professional - (1 day) |
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Target Audience:
IT professionals and managers interested in understanding their EQ and how to use EQ to increase effectiveness at work and home.
Participants Will Learn:
- What is Emotional Intelligence and why is it important
- 15 skills that make up your Emotional Quotient
- Their personal Emotional Quotient - and assessment of strengths and weaknesses
- How to defuse emotional reactions
- Simple ways to be happier at work and home
- A practical 5 step model to solve social problems and take action on solutions
- Over 20 ways to prevent and deal with stress
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Modules:
- What is EQ
- What color are your glasses?
- Understanding you EQ strengths and weaknesses
- Being optimistic during difficult times
- Being happier at work and home
- Based on needs of class from pre-class assessments
- Handling stress
- Building your relationships through EQ
- Listening to build relationships
- Handling upsets: yours and others
- How to get what you need through proper assertiveness
- Using a P.O.W.E.R.-ful approach to solve problems
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